Service Delivery Policy
Effective: August 8, 2026
Overview
KrakenHosting sells digital hosting and infrastructure services, not physical goods. There is nothing to ship, and no courier is ever involved. This policy explains how and when your purchase is delivered, i.e. activated and made available to you.
1. Digital Service Delivery
All Services are delivered electronically. As soon as your payment is confirmed, your order is provisioned on our infrastructure and access details (login credentials, control panel access, DNS or nameserver information, as applicable) are sent to the email address on your account. No physical delivery, shipping address or courier is required for any product we sell.
2. Delivery Times by Service
Most Services are provisioned automatically. Typical delivery windows are:
| Service | Typical Delivery Time |
|---|---|
| Shared Hosting | Instant |
| Domain Registration | 2 hours, up to 24 hours |
| VPS & Dedicated Servers | Instant, up to 24 hours |
These are typical windows, not guarantees. Actual delivery time can vary based on domain registry response times, hardware availability for dedicated servers, and the fraud or identity checks described below.
3. Manual Review and Verification Delays
To protect our network and our customers, some orders are held for manual review before provisioning, for example when our fraud-prevention systems flag unusual account, payment or billing details, or when an order requires additional identity or business verification. If your order is selected for review, we will contact you at the email address on file, and delivery may take longer than the typical windows above.
4. No Physical Shipping
Because every product we offer is a digital service, we do not charge shipping or handling fees, we do not use couriers or postal carriers, and there are no delivery regions, freight costs or customs considerations to disclose. References to "delivery" throughout our Terms & Conditions and checkout pages mean the activation of your digital Service.
5. Order Status and Delivery Confirmation
You can check the status of any order at any time from the Client Area. Once a Service is provisioned, you will receive a confirmation email with the relevant access details. If you have not received your Service within the expected window, please contact support before opening a payment dispute so we can investigate and resolve the delay.
6. Contact
Questions about the delivery of your order, please contact: