Copyright & Intellectual Property Policy

1. General Standard & Customer Responsibility

Customers must possess all necessary rights, licenses, consents, or legal authority to host, publish, broadcast, store, or transmit any content placed on KrakenHosting infrastructure. Customers are strictly prohibited from using our services to infringe, misappropriate, or violate copyrights, trademarks, service marks, trade secrets, patents, or other proprietary rights.

2. Intermediary Status & Customer Content

KrakenHosting operates as an infrastructure and hosting service provider. Customers are the independent publishers, controllers, and operators of their websites, databases, and hosted applications. While we do not pre-screen customer content, we take substantiated intellectual property infringement notices seriously and process them in accordance with this Policy, our Terms & Conditions, and applicable laws.

3. Submitting an Infringement Notice

To submit an intellectual property complaint or copyright infringement notice regarding content hosted on KrakenHosting infrastructure, please email a formal notification to our designated agent at legal@krakenhosting.io.

To be actionable, your notice must include the following information:

• •Identification of the copyrighted work or intellectual property claimed to have been infringed (including registration numbers or relevant evidence of ownership, where applicable).
• •Identification of the allegedly infringing material and the exact URL, IP address, or specific technical location where the material is located on our network.
• •Your complete contact information, including your full legal name, company name (if applicable), mailing address, telephone number, and active email address.
• •A statement that you have a good-faith belief that the disputed use of the material is not authorized by the copyright owner, its agent, or the law.
• •A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright or intellectual property owner, or are authorized to act on the owner's behalf.
• •A physical or authorized electronic signature of the copyright owner or their authorized legal representative.

4. Notice-and-Action Procedure

Upon receipt of a complete and substantiated notice:

• •We promptly review the notification for required legal elements and technical sufficiency.
• •If the notice is actionable and identifies content hosted on our infrastructure, we forward the complaint to the designated account holder.
• •The customer is given a reasonable opportunity to review the notice, voluntarily remove or disable the identified content, or provide proof of proper authorization or non-infringement.
• •If the customer fails to remediate or establish proper licensing within the designated timeframe, or in cases of blatant or critical infringement, we may restrict access to the infringing material or suspend the hosting service in accordance with our Terms & Conditions.

5. Counter-Notification Procedure

If a customer believes that material was removed or disabled as a result of mistake, misidentification, or improper complaint, the customer may submit a written counter-notification to legal@krakenhosting.io containing:

• •Identification of the specific material that was removed or disabled, and the location where it previously appeared.
• •The customer's full legal name, address, telephone number, email address, and account identifier.
• •A statement under penalty of perjury that the customer has a good-faith belief that the material was removed or disabled as a result of mistake or misidentification.
• •A statement consenting to the jurisdiction of the courts of Málaga, Spain (or the competent court of customer's jurisdiction for international customers), and that customer will accept service of process from the complainant.

6. Repeat Infringer Policy

KrakenHosting maintains a zero-tolerance policy for intentional and repeated intellectual property theft. In appropriate circumstances, we will terminate accounts and services of customers who are identified as repeat infringers or who repeatedly fail to comply with intellectual property notices and remedial requests.

7. Trademark Complaints & Domain Disputes

Trademark complaints should include the registered trademark name, registration number, jurisdictions of registration, and evidence demonstrating unauthorized commercial use causing consumer confusion. For domain name disputes involving registered domain names, parties are encouraged to utilize the Uniform Domain-Name Dispute-Resolution Policy (UDRP) through accredited dispute resolution providers.

8. Designated Agent Contact Information

All formal notices, counter-notices, and legal inquiries under this Policy must be addressed to:

Webbly Media Digital Solutions SL Attn: Legal & Intellectual Property Agent C. Buselas 3 29649 Mijas, Spain Email: legal@krakenhosting.io